Apex Carpet Care

Water Extractions and Floods: We're Ready 24/7

Apex Carpet Care is available 24/7. When you call 843-769-7445, you won't get an answering service. An experienced professional will answer the telephone and immediately dispatch the necessary Technicians and Equipment. Apex Crews are IICRC Certified in Water Damage Restoration and average 10-12 emergency flood visits daily. Whether an overflowed commode, a burst hot water heater or pipe, or a sewage backup, we know what to steps to take to prevent further damage.

Powerful Extraction & Drying Equipment

Apex has many trucks with powerful extraction equipment to fully dry out the worst situations. We have various sized dehumidifiers as well as hundreds of air movers to ensure effective circulation during the drying process. Our staff is IICRC Certified in Water Damage Restoration.

You can be assured that Apex's is first priority is your family's health and safety. Every effort is made to ensure no dangerous mold growth develops. It is Apex's policy to always use a disinfectant treatment during the drying process.

We work with most insurance adjusters throughout the area.

Smoke & Fire Damage Experts

Apex Staff are also IICRC Certified Smoke and Fire Damage Experts. Whether it's a small grease fire in the kitchen or an entire smoked-out house, we will respond quickly.

We will itemize the costs using an estimating and pricing system commonly accepted by the insurance industry. We try to get your property back in order quickly so you aren't displaced for a long time.

Immediate Actions to Take When Damage Occurs

The following IICRC recommendations assume water-related storm damage to residential or light commercial structures. For recommendations regarding restoration of major commercial properties and building assemblies, it is important to consult with professionals, such as Apex Carpet Care, who have specific training and experience in this area.

Whether insured or not, it is important for property owners to document damage with photographs or video, and immediately, to begin loss mitigation (protective) procedures themselves; or hire a qualified contractor to do this on their behalf. It is totally inappropriate to put off mitigation while waiting for an insurance claims representative to arrive on the scene to evaluate the loss. By that time, in all probability sufficient time will have passed to grow and amplify microorganisms, which may not be covered by insurance. Loss mitigation is defined by insurance policies as ?reasonable and prudent measures designed to preserve, protect and secure property from further damage,? including microbial growth and amplification.

Beware of Homeowner Warranty Services

Homeowner Warranties cover the damaged equipment such as a burst hot water heater, clogged air conditioner or repair of a burst pipe. However, they do not necessarily cover the resulting damage to your home or contents. So be sure to take immediate protective measures to mitigate your damage.

Frequency of Cleaning

How often you have your carpet professionally steam cleaned depends on the kind of use your carpet gets, and the quality of your day-to-day maintenance.  Most warranties recommend your carpet be steam cleaned at least annually by professional carpet cleaners.  A professional carpet cleaner is certified by the IICRC. You can find a list of these local professionals at www.certifiedcleaners.org. Reapplying carpet protector always enhances the amount of protection.  It is important that you retain your cleaning receipts in the event that you need to make a warranty claim. Areas of higher traffic and soiling should be steam cleaned more frequently. (You will find EPA Guidelines on carpet care below)

Steam or Hot Water Extraction

This is the best method for deep-cleaning most carpets.  Steam cleaning requires the use of a machine which sprays cleaning solution into the carpet pile.  Chemicals attack the soil and greasy build-up on the carpet fibers.  A powerful vacuum then extracts the solution almost immediately.  After two or three steam cleanings, it is recommended to have carpet protector like Scotchgard applied for optimal soil and stain protection. Apex Carpet Care offers one of the most powerful truck-mounted steam cleaners in the Lowcountry

Do-It-Yourself Methods

Proper carpet cleaning requires experience and very expensive equipment. Most rental or home cleaning equipment does not have the power to extract the water and detergents they put into the carpet. Left in the carpet, the detergents attract more dirt, causing rapid re-soiling and the need for re-cleaning. Professional steam cleaning or hot water extraction is the method carpet manufacturers recommend for cleaning your carpet. If you choose to do-it-yourself, DO NOT use wet shampoo equipment. Shampooing can leave a soap residue in the carpet which not only masks the carpet protector, but actually attracts and holds dirt like a magnet.

Vacuuming Tips

Vacuuming cannot wear out your carpet, but soil can. Even with entry mats, eventually dirt and grit can become embedded in your carpet's pile. When that happens, your carpet will become discolored and matted. Up to 80% of the soil in carpet is of the dry particulate type that can be removed with a vacuum cleaner. For rooms with light traffic, vacuum the traffic lanes twice weekly and the entire area once weekly. Those areas with heavier traffic require that the traffic lanes be vacuumed daily and the entire area twice weekly. Up to three passes of the machine will suffice for light soiling, but five to seven passes are necessary for heavily soiled areas. Change the vacuuming direction occasionally to help stand the pile upright and reduce matting.

Use entry mats

Think of entry mats as a simple way to protect your investment. If you use them, you will track much less dirt and sand onto your new or professionally cleaned carpet. This not only keeps your carpet looking cleaner, it also helps protect the fibers from abrasion and dulling. Keeping dirt away from your carpet is the best way to maintain its appearance and value.